PRIVACY POLICY
Effective Date: 10/17/2024
1. Information We Collect
We collect personal information to process your orders, enhance your shopping experience, and comply with legal requirements related to the sale of CBD. The types of information we may collect include:
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Personal Identifiers: Name, email address, phone number, shipping address, billing information
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Purchase Information: Products ordered, payment details, transaction history
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Age Verification Data: Birthdate or age-related information to comply with legal requirements regarding the sale of CBD products
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Technical Data: IP address, browser type, cookies, and website usage information
2. How We Use Your Information
We use the information we collect to:
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Process and Fulfill Orders: Ensuring your orders are processed smoothly and delivered to the correct address
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Verify Legal Age Compliance: For age verification in accordance with regulations governing the sale of CBD products
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Communicate with You: Provide updates about your order, new products, promotions (if opted-in), and any compliance-related notices
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Improve Our Website: Enhance user experience, website functionality, and services
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Comply with Legal Obligations: Adhere to CBD sale laws and tax regulations
3. Sharing Your Information
We value your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
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Payment Processing: We securely share payment information with trusted payment processors
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Shipping and Fulfillment: We share necessary details with shipping carriers to deliver your order
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Legal Compliance: To comply with laws, including age verification, CBD-related regulations, and fraud prevention
4. Age Verification
To comply with federal and state regulations regarding the sale of CBD products, we may require verification of your age at checkout. By using our site and purchasing products, you confirm that you are of legal age (18+ or 21+, depending on your location). Failure to provide accurate age information may result in your order being canceled.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and offer personalized product recommendations. You can adjust your browser settings to refuse cookies, but please note that doing so may affect the functionality of the website.
6. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our site uses SSL (Secure Sockets Layer) encryption to safeguard your data during transactions. While we use industry-standard security practices, please note that no method of internet transmission is entirely secure.
7. Your Rights
You have the right to:
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Access and update your personal information
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Request deletion of your data (subject to legal and regulatory retention requirements, particularly with CBD sales)
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Opt out of marketing communications To exercise these rights, please contact us at customersupport@serene-infusions.com.
8. Legal Compliance for CBD
Our products comply with the federal regulations set by the 2018 Farm Bill, which allows the sale of hemp-derived CBD products with less than 0.3% THC. We operate in compliance with both federal and state laws regarding the sale and distribution of CBD.
Please check your local laws before purchasing.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing personal information.
10. Children’s Privacy
Our products are not intended for individuals under the legal age to purchase CBD (typically 18 or 21, depending on the state). We do not knowingly collect personal information from minors. If we become aware of any such data, it will be promptly deleted.
11. Updates to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an "Effective Date."
12. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, please reach out to us:
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Phone: 540-220-5111
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Address: Po Box 161
Jefferson Davis Hwy
Ladysmith, VA 22501